The Neckzy uses 8 deep-kneading nodes that mimic the pressure and techniques of professional massage therapists' hands. While nothing completely replaces human touch, our customers report that the Neckzy provides comparable relief for everyday tension and stress. Unlike professional massage that costs $80-120 per session, your Neckzy is available whenever you need it, as often as you need it, making professional-quality relief part of your daily routine rather than an occasional luxury.

Absolutely. The Neckzy is specifically designed for neck and shoulder use with an ergonomic U-shape that follows your body's natural contours. Unlike percussion massagers that aren't recommended for neck use, our shiatsu technology is gentle yet effective. The 15-minute auto-shutdown feature prevents overuse, and multiple intensity levels let you customize the experience to your comfort level. As with any wellness device, we recommend starting with the lowest intensity setting and consulting your healthcare provider if you have specific medical concerns.

We recommend 5-15 minutes per session for optimal results. The Neckzy features a built-in 15-minute auto-shutdown for safety and to prevent overuse. Many customers find that even 5 minutes provides significant relief, while longer sessions help with more persistent tension. You can use your Neckzy up to 2-3 times daily, ideally with at least 2 hours between sessions to allow your muscles to respond to the therapy.

The Neckzy is particularly effective for tension caused by desk work, poor posture, stress, and everyday activities. Customers report excellent results for common issues like "tech neck," upper back tightness, shoulder tension, and stress-related discomfort. While the Neckzy helps many people with chronic conditions, it's not designed to treat medical issues. The versatile design also works on other body areas including lower back, calves, and thighs. With our 60-day satisfaction guarantee, you can try it risk-free to see if it works for your specific needs.

The Neckzy's infrared heat technology reaches an optimal therapeutic temperature within 5-10 minutes. Unlike basic heating pads, our infrared technology penetrates deeper into muscle tissue for more effective relief. The heat is designed to be comfortable and therapeutic—warm enough to enhance the massage benefits by increasing circulation, but never uncomfortably hot. Many customers report that combining heat with the massage function provides significantly better results than massage alone.

We stand behind our product with a straightforward guarantee: If you're not completely satisfied with your Neckzy within 60 days of delivery, simply contact our Australian customer service team for a hassle-free return and full refund. This includes our standard shipping costs—you'll only need to cover the return shipping. We've even extended our typical 30-day policy to 60 days specifically for our Australian customers to ensure you have plenty of time to experience the benefits. We're confident you'll love your Neckzy, but we want your purchase to be completely risk-free.