FAQs
How can I contact Neckzy? Reach out to our dedicated customer support team at support@neckzy.com. We're always ready to assist you with any questions about our neck support products, your order, or your comfort journey!
Do you ship worldwide? Absolutely! We provide global shipping to bring neck comfort to customers everywhere.
Where do you ship from? Our products are shipped from strategically located distribution centers, ensuring efficient and timely delivery of our innovative neck support solutions.
Can I change or cancel my order? We process orders quickly, so you must request changes or cancellations within 12 hours of ordering. Requests after this period won't be accepted. However, once received, your order can be returned for a full refund if it meets our comprehensive return policy.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal, making your purchase smooth and convenient.
When will my order be processed? Our team processes orders between Monday and Friday. Typically, orders are processed within 1-3 business days and shipped the following day. Please allow extra time during holiday periods and promotional sales.
How long will it take to receive my order? Due to high demand for our specialized neck support products, orders usually take 2-4 weeks to arrive, depending on your location.
What if I don't receive my order? If you haven't received your order within 30 days after shipping, you're eligible for a full refund. Please contact us at support@neckzy.com.
Will I be charged customs and taxes? Our prices are displayed tax-free in USD. However, import duties, taxes, and customs fees may apply upon delivery. These charges are determined by your local customs office and are the customer's responsibility. Neckzy is not responsible for delays caused by customs. We recommend contacting your local customs office for specific details.
How do I return an item? To initiate a return, please email us at support@neckzy.com. Our customer care team will guide you through the process.
What if the item(s) I received are defective, incorrect, or damaged? If you receive merchandise that is defective, incorrect, or damaged, contact us immediately. Please include:
- Your order number
- Photographs of the item(s)
- Any relevant details
We'll resolve your case as quickly and efficiently as possible, ensuring your complete satisfaction.
When will I receive my refund? Refunds will be credited to your original payment method. For credit or debit card purchases, refunds are typically sent to the card-issuing bank within 7-10 business days after we receive your returned item or cancellation request. If the refund isn't posted within this timeframe, we recommend contacting your bank for further information.
At Neckzy, we're committed to your neck comfort and complete satisfaction. Our support team is always here to help you on your journey to better neck health and wellness. Don't hesitate to reach out!
